DELIVERY POLICY
We offer different types of delivery methods according to delivery places in France and carrier service in Europe. For more information, read below.
1) ZONE 1: DEDICATED DELIVERY SERVICE:
For zone 1, we bring your purchase by our own delivery service to your home.
Zone 1 (whole departments included) : Paris (75), Seine et Marne (77), Yveline (78), Essonne(91), Hauts de Seine (92), Seine Saint Denis (93), Val de Marne (94), Val d’Oise (95).
All departments included in these areas will be delivered, e.g. Paris (75) includes Paris 75 001 to 75 020 (hence all 20 arrondissements will be delivered).
1.1. Delivery Rate for zone 1:
Minimum spend to qualify for a delivery is €50.
If your order is less than €50, please get in touch with our customer services on 033579980095 or 033652664648 or customerservices@jaffnadelivery.com, they will be able to assist you.
€50 to €99: €2 delivery charge
Over €100: Free delivery
1.2. Delivery Time for zone 1:
In zone 1, we usually deliver within 2-3 working days of order placing.
Jaffna Delivery has a rota system, customers can choose the delivery option from the available time slots according to their convenience.
Track and Trace your delivery
Customers will be contacted by text (WhatsApp) and e-mail to notify them of the approximate delivery. time.
2) ZONE 2: COMBINED DELIVERY SERVICES:
For zone 2, it’s a mixture of delivery systems (own delivery and outside delivery service) we will inform you of the delivery service when you place the order.
Zone 2 : All other departments except Ile de France in France and Europe.
2.1. Delivery rates for zone 2:
Minimum spend to qualify for a delivery is €55.
For orders over €55 with weight up to 30Kg, we deliver from €9.99.
We charge according to your order total weight for delivery in Zone 2 (France and Europe). Delivery charges are calculated when you check out and are based upon the order value and your location. All charges are based on a maximum weight of 30kg. Please allow 3kg of this for Bags, Glass, Packing Box etc. so, a parcel have max 27kg of goods. For larger packages, please contact us before placing your order. Please bear in mind there’s a size restriction too.
We break down all shipping cost down to the weight and size of the parcel for carrier service. Some smaller items may be priced up with our shipping structure due to their Volumetric size.
www.jaffnadelivery.com may not service some remote areas due to shipping service grey areas, customers will be informed and contacted; in these cases please be aware that we might add extra charges due to shipping.
Europe deliveries are done by Carrier services only.
2.2. Delivery Time for zone 2
Usually we deliver within 3-5 working days to zone 2 (depending on the service selected and available at time of order) see the Clause 14.1 of our T&C for more information.
All shipping timings are estimated and may arrive sooner or later but any updates or changes to parcel timing will be indicated by tracking number provided by www.jaffnadelivery.com.
2.3. Track and Trace
When your parcel is ready for dispatch, you will receive a tracking number and a link by text (WhatsApp) and by e-mail so you can track your item.
It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer can contact the specified transporter’s customer service and Jaffna Delivery with any queries or issues that may arise over their parcel. If the Customer failed to check their mail with tracking information or failed to collect the package from their pickup point, Jaffna Delivery is not responsible and any claim for the refund of that particular order will be voided.
Customer opting out for Pickup Point delivery system should collect the package within 5 days. Customers ordering perishables by Pickup point delivery system should collect their packages within 24hrs. If they failed to collect the parcel within 24h after delivery at pickup point, Jaffna Delivery can’t refund the spoiled perishable items.
3) GENERAL DELIVERY SERVICE CONDITIONS
Customer is solely responsible for providing the correct billing and delivery addresses. Customer should provide us with the information that we may require to complete the service and ensure that the information provided is accurate in all aspects. All address information supplied on the order by the customer must be complete and accurate. Any order returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided.
When selecting a delivery slot please make sure you are at home as once the delivery is missed we are not held responsible for refunds or damage.
For ease of access when delivering, customers should provide necessary information regarding access to their home (floor number, apartment number… etc.). If we can’t make a delivery due to lack of information from customer or if a customer doesn’t answer our call when we attempt delivery then it will be considered as a failed delivery.
Zone 2 customers: If you are not available to receive the parcel in the first attempt, it shall be delivered to the delivery service provider’s depot close by and shall be mentioned on the note left behind after failed delivery attempt. You would need to show a French ID to redeem your packet. Your order remains at pick point for 7 subsequent days before it is returned to us.
Jaffna Delivery cannot guarantee the delivery time if customer is not available to take the merchandises.
Regarding ‘Fresh Produce’ (Fresh fruits and Vegetables): fresh produce are only despatched on availability. All fresh produce is ‘bought to order’ – it cannot be cancelled after we have procured them for you.
It may not be possible to deliver all leaf items as some of these items are imported and deliveries are dependent on weather conditions in the country of origin and clearance from customs.
Where delivery instructions are left, i.e. without signature, we cannot not be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.
Back orders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either:
a) automatically refund the item or
b) if the item(s) represent a major part of your order, we would e-mail you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.
If you need more information regarding delivery, please get in touch with our dedicated customer service at: customerservices@jaffnadelivery.com
SPECIAL NOTE:
We endeavor to deliver within 3 days for zone1 and within 3 to 5 working days in Zone 2 but may be delayed due to some extraordinary situations.
If you are unable to receive your parcel please contact us within 5 days of estimated delivery.